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Enhancing safety management and culture in Armenia

We completed a three-year safety management and culture enhancement project for a nuclear power plant in Metsamor, Armenia. As part of an overall proposed operational safety improvement plan our customer required a systematic process for assessing and enhancing safety management and culture. Working in a team, we developed practical assessment tools and techniques for observing and measuring safety attitudes and behaviours.

"The Company has 40 years experience of reducing the risk of human error when working in a nuclear environment."
Luci Staples, Nuclear

In order to ensure that our approach aligned with the customer’s internal culture, our project team worked on site and arranged a tour to one of British Energy’s plants so our customer could see practices first hand. We then formed a core assessment team which included plant staff, and shared knowledge through formal training and coaching throughout the project.

Through the delivery of practical enhancements and ongoing assessment tools, we have helped to raise the profile of the plant, which has gained recognition by World Association of Nuclear Operations. The plant has now secured increased funding and can further address improvements identified in the assessment.

We boast 40 years experience of reducing the risk of human error working in a nuclear environment. By applying its Human Factors knowledge and techniques we can help our customers enhance organisational processes and productivity. This work was carried out under the UK Department of Trade and Industry’s nuclear safety support programme.

Results / Safety
Our expertise has helped an Armenian nuclear power plant develop a sustainable approach to assessing and enhancing its safety culture, based on international best practice. This has led to many improvements to the content and implementation of key safety management processes at the plant.

Location:Armenian Nuclear Power Plant, Metsamor, Armenia
Client:UK Department of Trade and Industry
Value:£200,000 (Project)
Scope:Safety management consultancy
Date:2003 – 2005